FAQs

A: Some peptides require a prescription issued by a licensed New Zealand practitioner due to regulatory requirements. On our product pages, we clearly indicate which peptides need consultation and prescriptions.

A: You can book a free online consultation with our registered practitioner. After reviewing your case, the practitioner may issue a prescription which can be fulfilled at partnered pharmacies.

A: Yes, Thymulin and Thymopoietin are available without a prescription as they are not currently classified by Medsafe as requiring one. You can order these peptides directly with standard checkout.

A: We work exclusively with GMP-certified manufacturers and require all peptides to have lab-tested purity and compliance certificates. We maintain full transparency on supplier credentials.

A: Prescription peptides are dispensed through licensed New Zealand pharmacies for local pickup or delivery. Non-prescription peptides like Thymulin and Thymopoietin ship directly from our suppliers or warehouse.

A: Delivery times vary by product and location, typically 3-7 business days for New Zealand. Tracking information will be provided when your order ships.

A: Due to the sensitive nature of peptide products, we do not accept returns or refunds after purchase unless the product is defective or damaged. Please contact our support team for assistance.

A: Absolutely. All consultations and personal data are handled in strict compliance with New Zealand privacy and health regulations.